Ramya has excelled in continuously delivering value throughout the customer journey. She leads Customer success for Europe & LATAM market in Freshworks, transforming businesses and teams, and optimizing delivery of products and services to maximize customer value and propel revenue growth. Passionate for customer success, she has implemented a variety of programs to accelerate time-to-value, improve product adoption, actively manage the customer lifecycle, advance solutions via customer advocacy and feedback, lead renewal and account expansion. She holds MBA + Bachelors in Engineering degree from one of the top 10 colleges in India. A gold medalist and ardent learner who has been consistently rated with the highest performance ratings across the professional career. Besides work, she plays Veena and is a classical dancer.She loves long walks on the beach and travelling.
Presentation will brief about the evolution of customer engagement and changing customer expectations. Besides,will also discuss about the challenges in handling multiple channels.Lastly discuss about what omnichannel customer engagement is about and how it helps business